Terms

Terms of Service

Last Update : 9th May 2023

1. Acknowledgement and Acceptance

This agreement between you and Milieu Insight Pte. Ltd. (“Milieu”) governs your use of Milieu’s survey mobile application, site, or any other platforms that Milieu may operate (collectively, “Platforms”). By selecting 'I agree', you agree to be bound by these terms (“Terms”). Should you not wish to accept these Terms, please cease your use of the Platforms immediately.
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Milieu reserves the right, in its sole discretion, to change, limit, or discontinue any aspect, content, or feature of the Platforms, or any aspect pertaining to the use of the Platforms.
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Milieu reserves the right to modify or amend these Terms or any part thereof, without notice to you. Milieu will inform you as and when such changes are made to these Terms and your continued use of the Platforms constitutes an affirmative acknowledgement of any modification or revision made to these Terms and your continued agreement to be bound by the modified Terms. Milieu reserves the right to the final interpretation of these Terms and shall not be liable for any errors or omissions within these Terms.
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Our Milieu Panel comprises of users who receive and answer surveys from Milieu through the Platforms (“Milieu Panel”). By becoming a member of the Milieu Panel, you agree to allow us to communicate with you via mobile application push notifications, in-app notifications, email, SMS, Facebook or any other means for which you have consented to us communicating with you in relation to your Milieu Panel membership and opportunities to participate in any related activities.

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2. Terms of Participation & Registration

Your ability to participate on the Platforms is expressly conditioned upon your compliance with these Terms and with all policies and guidelines applicable to the Platforms that Milieu may make available from time to time.
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You are not permitted to participate in any of Milieu’s activities or on any of the Platforms if you are considered to be a minor in your country of residence. Notwithstanding you have to be 16 years or older to participate on the Platforms. Where you are 16 years of age or older but are still considered to be a minor in your country of residence, you shall obtain the permission of your parents or legal guardians whom we assume approve your use of the Platforms and have read and agreed tothese Terms. As far as is permitted by law, Milieu accepts no responsibility regarding any activities which may be conducted by minors without the permission of their parents or legal guardians. If you are a parent or legal guardian and you give your permission for your child to register and participate in any Milieu activities or to use any of the Platforms, you shall be deemed to have read and agreed to these Terms by your minor and shall take responsibility for his/her actions.

You will also have to be a citizen of, or permanently residing in the country that you signed up for any of our Platforms to be eligible to participate on the Platforms.

By accessing or using the Platforms, you represent and warrant that you meet the eligibility requirements set out above. In the event that you do not meet any of the eligibility requirements, Milieu has every right to suspend your use of any of the Platforms, including your right to claim any rewards without liability for compensating you for the loss of use of the Platforms or any loss of right to any rewards.

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To become a member of the Milieu Panel, you need to register with Milieu and create a Milieu Account on one of the Platforms (“Milieu Account”) by following the registration process set out below (the "Milieu Registration Process").
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Prospective Members must complete a Milieu Account registration form to be part of the Milieu Panel. Milieu registration forms may include:

(A) registration forms available on Milieu’s survey mobile application;

(B) registration forms hosted by Milieu and accessed via third-party websites (e.g., Facebook); or

(C) registration forms that may be limited solely to the expression of assent to join the Milieu Panel.
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In consideration of Milieu accepting your application for a Milieu Account and granting you a Milieu Account, access to be a member of the Milieu Panel, and/or to use of the Platforms, you agree to:

(A) Provide true, accurate, current and complete information about yourself as prompted by the Milieu Registration Process;

(B) Maintain and promptly update your personal details, including your Milieu Account, so as to keep it true, accurate, current and complete;

(C) Provide true, accurate, current and complete information about yourself as prompted by Milieu whilst using the Platforms; and

(D) Provide honest and accurate survey responses to the best of your knowledge and ability.
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If you provide any information that is (or is suspected to be) untrue, inaccurate, not current or incomplete, Milieu has the right to suspend or terminate your Milieu Panel membership, Milieu Account and or use of the Platforms. Any Points accrued in suspended or terminated Milieu Accounts may be forfeited.
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Only one Milieu Account is permitted per member for which Points (as defined in 2.12) is awarded. Any member found to have multiple Milieu Accounts may have all of his/her Milieu Accounts terminated without notice and any Points accrued in such additional Milieu Accounts will be forfeited. Milieu reserves the right to retract, reclaim or seek reimbursement for any rewards claimed or prizes won through unauthorised additional Milieu Accounts. Milieu may demand proof of identity in the event of a dispute. A unique email address must be used in respect of each Milieu Account.

Disposable and/ or temporary email addresses are not acceptable forms of email addresses allowed on Milieu or any of its Platforms. Any Milieu Account found associated with a disposable or throwaway email address may have all of their Milieu Accounts terminated without notice and any Points accrued in such additional Milieu Accounts will be forfeited.
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Each member should use their own personal mobile device to create their Milieu Account. Members are not allowed to access more than one Milieu Account on their personal mobile device, or share mobile devices to use the Platforms. Doing so may result in members’ Milieu Account being suspended, cancelled, or both.
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2.10

Each Milieu Account must only be accessed by the individual member whose unique email address was used for registration, and may not be accessed by any other individual without the written permission and authorisation of Milieu. You agree to notify Milieu immediately when you become aware of, or suspect any unauthorised use of your login information, Milieu Panel account, or any other breach of security.
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2.11

In the event that another individual accessed your Milieu Account, Milieu reserves the right to suspend the account until a resolution has been reached. Milieu may reclaim any Points or incentive earned by the access of the unauthorised user, for which the member or unauthorised user will have no recourse against Milieu.
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2.12

Members may accrue Points for their Milieu Account in the manner prescribed by Milieu, which includes participating in any activities for which Points is awarded. The amount of Points accrued for participation in such activities will be notified to members via authorised communications.
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2.13

Unless otherwise specifically notified, Points can only be earned through following any and all instructions regarding earning Points. A member's failure to correctly follow any required instructions or procedures may result in no Points being earned, for which the member will have no recourse against Milieu.
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2.14

Points earned will be recorded in a member’s Milieu Account, and is only available for redemption when the member has reached the specified fulfilment level as determined by Milieu. Points may not be transferred to other Milieu Accounts nor pooled together in any manner and the sale or barter of Points is strictly prohibited. Points has no monetary value, and cannot be used for any purpose other than redeeming the reward. Once used, the Points is non-refundable.
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2.15

Milieu reserves the right to change the type of activities through which Points may be accrued and to vary the frequency that members get invited to such activities. The rewards offered and fulfilment levels required for redemption of Points are subject to change. All rewards are subject to availability.
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2.16

You agree not to use the Platforms in any way other than in good faith, including, but not limited to, providing false answers. Milieu reserves the right to adjust Member’s accrued Points amount or deny redemption of any Points if any Member’s survey responses contain (or are suspected to contain) falsified data or is deemed inaccurate by Milieu’s standards, for which we have full discretion and authority.
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2.17

Phone numbers, email addresses or personal unique identifiers for reward claims linked to your Milieu Account should not be shared or used with other Milieu Accounts. In the event of any suspicious activity that leads Milieu to believe that an individual is collecting and redeeming Points on several accounts, Milieu reserves the right to deny redemption of any Points and suspend and cancel all of the affected Milieu Accounts.
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2.18

Milieu reserves the right to take any necessary measures to remove or suspend any users suspected of misuse, inappropriate activity or impersonation. In the event of noncompliance, misuse, impersonation or fraudulent activity of any users, Milieu reserves the right to take legal action against users. Members are liable for damages for up to S$100,000 per fraudulent account.
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2.19

Milieu reserves the right to terminate any Milieu Account that has been dormant (where the member has not accessed and/ or engaged with Milieu’s survey mobile application) for a period specified by the notice provided. Milieu will alert users of Account termination within a reasonable period before termination occurs. Accrued Points for terminated accounts will be forfeited.

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3. Non-use and non-disclosure

Information and content made available to you on the Platforms may be of a confidential or proprietary nature including, but not limited to, survey content. You must hold in strict confidence and not disclose to any other person any information and content that you access or learn in connection with your participation in any survey or activity on or related to the Platforms.
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You must not use any such information or content for any purposes, including for commercial purposes, other than in accordance with these Terms. If you breach this obligation, in addition to the forfeiture of your Points and termination of your Milieu Panel account, you may be liable for damages to Milieu and/or our clients caused by the result of your breach.
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You hereby agree to notify Milieu immediately if you learn or suspect any use or disclosure of, or access to, any such information or content other than as specifically authorised in these Terms.

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4. Prize draws

Milieu may ask you to participate in activities on the Platforms which will enter you into a prize draw. Such draws will be governed by the respective terms and conditions specified and displayed for each prize draw. Prizes that are unclaimed within 1 month of Milieu notifying the winner may be considered null and void.

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5. Referral Links‍

You may be able to earn extra Points by referring friends and family to the Milieu Panel, provided they join using your unique referral link (“Referral Link”). The conditions attached to the awarding of such extra Points are explained in Milieu’s mobile survey application.
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When referring prospective members, you agree not to pose as or claim to represent Milieu and you will not attempt to mislead or deceive prospective members into using your Referral Link to join.
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You agree to inform any prospective members you refer that they will be using your Referral Link and that you will receive Points if they join the Milieu Panel via your Referral Link.
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Milieu reserves the right to restrict or deny redemption of any Points claimed via Referral Links if users are found to abuse our Referral Links.
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Milieu reserves the right to suspend or disable a members’ referral link should we find a reason to suspect that member is abusing the Referral Links and or any other feature of the platform.

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6. User Content

Use of the Platforms may allow you to interact with or submit content to the Platforms, including opinions, ideas, feedback or other information or content ("User Content"). This may be visible to other Members on the Platforms or the general public.
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You acknowledge that you, and not Milieu, are solely and entirely responsible for all User Content that you upload, post, link to, email or otherwise transmit via your use of the Platforms.
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Milieu may not control or pre-screen the User Content posted on the Platforms and does not guarantee the accuracy, integrity or quality of such User Content, and therefore assumes no liability in respect of the User Content.
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You understand that by using the Platforms, you may be exposed to User Content, and you agree that you must evaluate and bear all risks associated with the use of any User Content, including any reliance on its accuracy, completeness, or usefulness. Notwithstanding the foregoing, Milieu may review certain content submitted to the Platforms to determine whether it is illegal or whether it violates these Terms. Milieu reserves the right, in its sole discretion, to refuse, edit, move or remove any such User Content, whether or not it violates these Terms.
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With respect to all User Content you transmit to the Platforms, you grant Milieu and its affiliates a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence (with the right to sublicense) to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, perform and display such User Content (in whole or part) throughout the world and/or to incorporate it in other works in any form, media or technology, without acknowledgement or compensation to you.
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In the course of using the Platforms, you agree not to:

Upload, post, link to, email or otherwise transmit any illegal material or material that advocates illegal activity;
Upload, post, link to, email or otherwise use any inappropriate; threatening; offensive; abusive content;
Impersonate any person (living or dead) or entity;
Forge headers or otherwise manipulate identities in order to disguise the origin of any content transmitted or provided through using the Platforms;
Upload, post, link to, or otherwise transmit any information that you do not have a right to transmit;
Upload, post, link to, email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail", "chain letters", "phishing emails", "pyramid schemes", or any other form of solicitation;
Upload, post, link to, email or otherwise transmit any material that contains software viruses or any other computer, files or programs designed to interrupt, destroy or limit the functionality of any software or hardware or telecommunications equipment;
Collect, or store personal data about other individuals;
Use any Material (as defined in Clause 11.1) for personal or commercial use without the written permission of Milieu;
Attempt to submit more than one vote per survey or do any other act that may affect the validity or accuracy of any result obtained through the Platforms; and
Upload any User Content that is, in the sole judgement of Milieu, objectionable, or which may expose Milieu to liability of any type.

If you are found to be violating any of the above policies, you agree that Milieu may cancel or suspend your Milieu Panel account, prevent or restrict your use of the Platforms, or remove or discard any User Content, and any Points accrued in your Milieu Panel account will be forfeited without any advance notice.

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7. Termination

If you no longer wish to be a member, please contact Milieu through our Help Center. Milieu will then cease to contact you, subject to a 7-day administration period. You therefore acknowledge and agree that if you terminate your membership, you may continue to receive emails from Milieu for a period of 7 days thereafter. In terminating your membership, any accrued Points will be forfeited.
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You agree that Milieu, in its sole discretion, may cancel or suspend your Milieu Panel account, prevent or restrict your use of the Platforms, or remove or discard any User Content, at any time for any reason, for which you or any third-party will have no recourse against Milieu.
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Milieu reserves the right to terminate any of the Platforms for any reason at any time. In such a case and unless specified otherwise, any Points accrued in any Milieu Accounts may not be redeemable by any Member. Milieu will endeavour to communicate to all Members the termination period. However, Milieu will not be liable for failure to notify any Member regardless of the reason.

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8. Disclaimer of Warranties

8.1.1

You expressly agree that your use of the Platforms is at your sole risk. All Platforms and content on the Platforms are provided on an “as is” and “as available” basis. Milieu does not represent or warrant that the information accessible via the Platforms is accurate, complete, or current. You hereby release Milieu, its subsidiaries, affiliates and third-party providers from all liability regarding the redemption and use of any rewards, including any rewards that, after receipt, may be lost, stolen or destroyed.
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8.1.2

Milieu disclaims all warranties, whether express or implied, including but not limited to any implied warranties of merchantability, of fitness for a particular purpose, of results, and of accuracy or completeness or privacy or security of information.
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8.1.3

Milieu further disclaims any warranties of uninterrupted use, operation, or availability of the services or any content, or that any submission or transaction request you attempt using the Platforms will be successful, uncorrupted, or completed within a reasonable amount of time.

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8.1.4

Milieu does not warrant the security of any information transmitted by you or to you through the Platform. As such, you accept the risk that any information transmitted or received through the Platforms may be accessed by unauthorized third parties and/or disclosed by us to third parties purporting to be you or purporting to act under your authority.

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9. Indemnity

You hereby agree to indemnify and hold harmless Milieu, its subsidiaries, affiliates and agents, and each of its respective directors, officers and employees from and against any and all liability, damages, losses, claims (including but not limited to reasonable legal fees) resulting in any way from your use of the Platforms or resulting from any breach of these Terms, whether such breach is carried out by you or by any other person through your Milieu Account.

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10. Third-Party Content

10.1

The Platforms may contain links or references to information, content and services provided by third parties (collectively, "Third-Party Content"). Milieu does not have any control over Third-Party Content and is not responsible nor liable for the accuracy and completeness of Third-Party Content, or any changes or updates to such content. Milieu is not responsible for webcasting or any other form of transmission received from any Third-Party Content. In any case you shall not use any Third-Party Content without obtaining Milieu’s written consent to the same. Where such consent is provided, you agree that your use of such Third-Party Content shall be at your own risk and the Milieu’s provision of its consent or inclusion of any Third-Party Content on its Platforms does not imply endorsement by Milieu of the Third-Party Content, its fitness for purpose, or any association with the providers of such Third-Party Content. Further, you acknowledge that your access and/or use of Third-Party Content may be subject to different terms and conditions which you should be aware and responsible for.

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11. Intellectual Property

11.1

The Platforms and all information and content contained on and within the Platforms including, but not limited to, text, graphics, audio, video, photographs, software, inventions, surveys, logos or other materials (“Materials”) are the intellectual property of, or are authorised for use by, Milieu and its licensors, business partners and affiliates, including all trademarks, service marks, copyrights, patents, database rights and trade secrets contained therein. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with the Platforms are the exclusive property of, or licensed to, Milieu and its affiliates.
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11.2

No Materials, or any part thereof, may be reproduced in any form or by any means, except as expressly permitted in these Terms. You agree not to modify, copy, reproduce, create derivative works, republish, display, upload, post, transmit, distribute or use in any way content available on the Platforms without the prior written consent of Milieu. You shall not exploit the Platforms in any unauthorised way whatsoever, including but not limited to burdening network capacity.
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11.3

Milieu grants you a limited, revocable, non-transferable, and non-exclusive licence to use the Platforms, subject to these Terms. This limited licence is revocable at any time. Any use of the Materials or the Platform, whether for personal or non-commercial use, and other than as specifically authorised by these Terms, without the prior written permission of Milieu, is strictly prohibited and will automatically result in an immediate termination of the limited licence granted in this section. Unless explicitly stated in these Terms, nothing in these Terms shall be construed as conferring on you any rights, title, interest to any of the Materials and the intellectual property rights subsisting therein.

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12. General

12.1

All notices given by Milieu to Members will be sent through the Platforms or sent to Members’ designated email addresses as provided during the Milieu Registration Process.
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12.2

These Terms (including our Privacy Policy) constitute the entire agreement between you and Milieu and supersedes any prior agreements, arrangements, statements and understandings between you and Milieu.
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12.3

Milieu reserves the right to take legal action against you to recover any losses, damage, liabilities, costs or expenses that we suffer or incur as a result of your breach of these Terms and to enforce any right or remedy that we have at law. Milieu’s failure to act with respect to a particular breach does not constitute a general waiver of Milieu’s right to act with respect to subsequent or similar breaches.
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12.4

A person who is not a party to these Terms shall have no right under these Terms. For the avoidance of doubt, any legislation in any relevant jurisdiction giving rights to third parties is hereby excluded.
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12.5

Any provision of these Terms that is found to be invalid, unlawful, or unenforceable by applicable law will be severed from these Terms, and the remaining provisions of these Terms will continue to be in full force and effect.
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12.6

These Terms shall be governed by the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.

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13. Languages

13.1

These Terms have been drafted in the English language. In the event of any inconsistency between the English version of these Terms and any of its translations, the English version shall prevail.

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14. Personal data

14.1

You hereby expressly consent to Milieu’s collection of your personal data including, your name, e-mail addresses, internet protocol or MAC addresses through the use of cookies, or such other personally identifiable information that may be requested under the Milieu Registration Process in order to provide the above-mentioned services on the Platforms to you, as well as for the purposes set out in our Privacy Policy here. In the event that you do not consent to the provision of your personal data, we will not be able to proceed with the creation of your Milieu Panel account nor will you be permitted to participate in any Milieu activities or surveys, or use any of our Platforms.

When participating in the Milieu Panel or any other surveys or activities on the Platforms, it may be necessary for us to use your personal data in order to verify the suitability of the respondents to the surveys and we may also provide your anonymised personal data to our clients for the same purpose. From time to time, and pursuant to our Privacy Policy, it may also be necessary to disclose your personal information to our IT service providers. In agreeing to create your Milieu Account, you also consent to such disclosures.

From time to time, Milieu may transfer your personal data to a data intermediary or affiliate located in another jurisdiction. In agreeing to create your Milieu Surveys Account, you also consent to such data sharing. If so, Milieu has taken the necessary steps to ensure that the data intermediary or affiliate has put in place measures to receive, store and process your personal data that are at least in compliance with the Personal Data Protection Act 2012 (“PDPA”) of Singapore or the Philippine Data Privacy Act of 2012 (“DPA”) of the Philippines, as applicable. We, and any data intermediary or affiliate, will cease retention of any of your personally identifiable data or will remove the means by which your personally identifiable data can be associated with you when your Milieu Account or use of the Platforms ceases. For the avoidance of doubt, you consent to Milieu and/or its data intermediaries continuing to retain and use only your non-personally identifiable data or anonymised personal data following your termination of your use of Milieu’s services or Platforms. Notwithstanding, such continued use of your anonymised personal data shall only be in an aggregated manner such that you will no longer be personally identifiable.
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14.2

You have the right to access any of the personal information provided to Milieu at any time. You may amend, correct, update or delete your personal information by accessing your Milieu Account. However, please note that in the event that insufficient personal information is provided to Milieu, it may no longer be possible to maintain your Milieu Account, participate in the Milieu Panel or access the Platforms. Upon any amendment, update or correction being effected, you consent to us updating any party to whom your personal data had been previously provided to as well as to use your updated, corrected or amended personal data to continue to provide the services herein.

Where you are unable to correct your personal information from your Milieu Account, please contact us through our Help Center in order that we may evaluate your request and act accordingly. Should you have any questions about the ways in which your personal data has been or may have been used or disclosed in the last 12 months, please also contact us at our Help Center.

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You may obtain more information about our Privacy Policy and your rights as regards your personal data here. Should you have any questions about our Privacy Policy or the terms relating to your personal data under the Terms herein, please do not hesitate to contact our Data Protection Officer through our Help Center or write to dataprotection@mili.eu to have your questions addressed.