What counts as a response, and what happens if I exceed my allowance?
One response (charged at $0.65) is one completed survey of up to 50 questions. Longer surveys use your allowance proportionally faster. Fieldwork continues beyond your allowance, but analysis pauses once usage exceeds 120% until you top up or upgrade your plan. It will be billed once at renewal.
How do payments work?
Team and Professional are invoiced annually in advance, with 30-day payment terms. Enterprise and Global are invoiced quarterly in advance.
Can I use my own contacts, and which markets can I reach?
Yes. Responses from your own contact list count towards your allowance. If Milieu sends the invitations, email charges apply as listed above. Our own panel covers Singapore, Malaysia, Thailand, Indonesia, the Philippines and Vietnam, with partner panels extending reach to over 150 countries.
What happens as my research needs to grow?
Team plans and above include fieldwork credit for respondents from our panel. As you move up plans, additional seats cost less and panel discounts increase, from 5% on Team to 20% on Global.