1. Acknowledgement and Acceptance



This agreement between you and Milieu Insight Pte. Ltd. (“Milieu”) governs your use of Milieu’s survey mobile application, site, or any other platforms that Milieu may operate (collectively, “Platforms”). By ticking 'I agree', you agree to be bound by these terms (“Terms”). Should you not wish to accept these Terms, please cease your use of the Platforms immediately.

Milieu reserves the right, in its sole discretion, to change, limit, or discontinue any aspect, content, or feature of the Platforms, or any aspect pertaining to the use of the Platforms.

Milieu reserves the right, at any time and from time to time, to modify or amend these Terms or any part thereof, without notice to you. Your continued use of the Platforms constitutes an affirmative acknowledgement of any modification and your continued agreement to be bound by the modified Terms. Milieu reserves the right to the final interpretation of these Terms and shall not be liable for any errors or omissions within these Terms.

By becoming a member of the Milieu Panel, you agree to allow us to communicate with you via mobile application push notifications, in-app notifications, email, SMS, Facebook or any other means in relation to your Milieu Panel membership and opportunities to participate in any related activities.





2. Terms of Participation



Your ability to participate on the Platforms is expressly conditioned upon your compliance with these Terms and with all policies and guidelines applicable to the Platforms that Milieu may make from time to time.

You have to be 16 years or older to participate on the Platforms. By accessing or using the Platforms, you represent and warrant that you meet the eligibility requirements. In the event where we discover that you do not meet the minimum age requirement, milieu has every right to suspend your membership and withhold your rights to to claim any rewards.

You have to be a citizen of, or permanently residing in either Singapore or Thailand to be eligible to participate on the Platforms.





2.2 Milieu Member Registration Process


To become a member of Milieu’s survey panel (“Member”) (the “Milieu Panel”), you need to register with Milieu and create a Milieu Account (“Milieu Account”) following the registration process set out below (the "Milieu Registration Process").

Prospective Members must complete the Milieu registration form to be part of the Milieu Panel. Registration forms may include:

2.3 Undertaking regarding information provided


In consideration of Milieu granting you access to the use of the Platforms, you agree to:

If you provide any information that is (or is suspected to be) untrue, inaccurate, not current or incomplete, Milieu has the right to suspend or terminate your use of the Platforms.




2.4 Your Milieu Account

Upon completing the Milieu Registration Process, Members will be provided with an account ("Milieu Account").

Only one Milieu Account is permitted per Member for which Credit (as defined in 2.4.7) is awarded. Any Member found to have multiple Milieu Accounts may have all of his/her Milieu Accounts canceled. Credit accrued in secondary Milieu Accounts are non-transferrable and will be forfeited. Milieu reserves the right to retract any rewards claimed or prizes won through secondary Milieu Accounts. Milieu may demand proof of identity in the event of a dispute.

A unique email address must be used by each Member (for example, family members must not each have an account using a shared email address but must each have a separate account with a separate email address).

Each Member should use their own personal mobile device to create their Milieu Account. Members are not allowed to access more than one Milieu Account on their personal mobile device, or share mobile devices to use the Platforms. Doing so may result in members’ Milieu Account being suspended, cancelled, or both.

Each Panel Membership Profile and Milieu Account must only be accessed by the individual Member whose unique email address was used for registration, and may not be accessed by any other individual without the written permission and authorisation of Milieu. You agree to notify Milieu immediately when you become aware of, or suspect any unauthorised use of your login information, Panel Membership Profile and/or Milieu Account, or any other breach of security.

In the event that another individual accessed your Milieu Account, Milieu reserves the right to suspend the account until a resolution has been reached. Milieu may reclaim any Credit or incentive earned by the access of the unauthorised user, for which the Member or unauthorised user will have no recourse against Milieu.

Members may accrue credits for their Milieu Account ("Credit") in the manner prescribed by Milieu, which includes participating in any activities for which Credit is awarded. The amount of Credit accrued for participation in such activities will be notified to Members via authorised communications.

Unless otherwise specifically notified, Credit can only be earned through following any and all instructions regarding earning Credit. A Member's failure to correctly follow any required instructions or procedures may result in no Credit being earned, for which the Member will have no recourse against Milieu.

Credit earned will be recorded in a Member’s Milieu Account, and is only available for redemption when the Member has reached the specified fulfilment level as determined by Milieu. Credit may not be transferred to other Milieu Accounts nor pooled together in any manner and the sale or barter of Credit is strictly prohibited. Credit has no monetary value, and cannot be used for any purpose other than redeeming the reward.

Milieu reserves the right to change the type of activities through which Credit may be accrued and to vary the frequency that Members get invited to such activities. The rewards offered and fulfilment levels required for redemption of Credit are subject to change. All rewards are subject to availability.

You agree not to use the Platforms in any way other than in good faith, including, but not limited to, providing false answers. Milieu reserves the right to adjust Member’s Credit score or deny redemption of any Credit if any Member’s survey responses contain (or are suspected to contain) falsified data or is deemed inaccurate by Milieu’s standards, for which we have full discretion and authority.

In the event of noncompliance of any of these terms, fraud or other inappropriate activity (including, but not limited to, the non-consensual disclosure of confidential information or content), Milieu reserves the right to deny redemption of any Credit, suspend and cancel your Milieu Account, or restrict and prevent your use of the Platforms.

Milieu reserves the right to take any necessary measures to remove or suspend any users suspected of misuse, inappropriate activity or impersonation. In the event of noncompliance, misuse, impersonation or fraudulent activity of any users, Milieu reserves the right to take legal action against users. Members are liable for damages for up to S$100,000 per fraudulent account.

Milieu reserves the right to terminate any Milieu Account that has been dormant (where the Member has not accessed Milieu’s survey mobile application and/or other Platforms) for a period of 6 months or more. Milieu will attempt to contact the Member, via their nominated email address, if their Milieu Account is at risk of termination through inactivity. In the absence of a satisfactory response, the Milieu Account will be terminated, and any accrued Credit will be forfeited.






3. Non-use and non-disclosure



Information and content made available to you on the Platforms may contain confidential or proprietary information, including, but not limited to, survey content. You must hold in strict confidence and not disclose to any other person any information and content that you access or learn in connection with your participation in any survey or activity on or related to the Platforms.

You must not use any such information or content for any purposes, including for commercial purposes, other than in accordance with these Terms. If you breach this obligation, in addition to the forfeiture of your Credit and termination of your Panel Membership Profile and Milieu Account, you may be liable for damages to Milieu and/or our clients caused by result of your breach.

You hereby agree to notify Milieu immediately if you learn or suspect any use or disclosure of, or access to, any such information or content other than as specifically authorised in these Terms.







4. Prize draws


Milieu may ask you to participate in activities on the Platforms which will enter you into a prize draw. Such draws will be governed by the respective terms and conditions specified and displayed for each prize draw. Prizes that are unclaimed within 3 months of Milieu notifying the winner may be considered null and void.







5. Referral Links


You may be able to earn extra Credit by referring friends and family to the Milieu Panel, provided they join using your unique referral link (“Referral Link”). The conditions attached to the awarding of such extra Credit are explained in Milieu’s mobile survey application.

When referring prospective Members, you agree not to pose as or claim to represent Milieu and you will not attempt to mislead or deceive prospective Members into using your Referral Link to join.

You agree to inform any prospective Members you refer that they will be using your Referral Link and that you will receive Credit if they join the Milieu Panel via your Referral Link.

Milieu reserves the right to restrict or deny redemption of any Credit claimed via Referral Links if users are found to abuse our Referral Links.

Milieu reserves the right to suspend or disable a Members referral link should we find a reason to suspect that Member is abusing the Referral Links and or any other feature of the platform.





6. User Content


Use of the Platforms may allow you to interact with or submit content to the Platforms, including opinions, ideas, feedback or other information or content ("User Content"). This may be visible to other Members on the Platforms or the general public.

You acknowledge that you, and not Milieu, are solely and entirely responsible for all User Content that you upload, post, link to, email or otherwise transmit via your use of the Platforms.

Milieu may not control or pre-screen the User Content posted on the Platforms and does not guarantee the accuracy, integrity or quality of such User Content, and therefore assumes no liability in respect of the User Content.

You understand that by using the Platforms, you may be exposed to User Content, and you agree that you must evaluate and bear all risks associated with the use of any User Content, including any reliance on its accuracy, completeness, or usefulness. Notwithstanding the foregoing, Milieu may review certain content submitted to the Platforms to determine whether it is illegal or whether it violates these Terms. Milieu reserves the right, in its sole discretion, to refuse, edit, move or remove any such User Content, whether or not it violates these Terms.

With respect to all User Content you transmit to the Platforms, you grant Milieu and its affiliates a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence (with the right to sublicense) to use, reproduce, modify, adapt, edit, publish, translate, create derivative works from, perform and display such User Content (in whole or part) throughout the world and/or to incorporate it in other works in any form, media or technology, without acknowledgement or compensation to you.



6.2 In the course of using the Platforms, you agree not to:

Upload, post, link to, email or otherwise transmit any illegal material or material that advocates illegal activity;

Impersonate any person (living or dead) or entity;

Forge headers or otherwise manipulate identities in order to disguise the origin of any content transmitted or provided through using the Platforms;

Upload, post, link to, or otherwise transmit any information that you do not have a right to transmit;

Upload, post, link to, email or otherwise transmit any unsolicited or unauthorised advertising, promotional materials, "junk mail", "chain letters", "phishing emails", "pyramid schemes", or any other form of solicitation;

Upload, post, link to, email or otherwise transmit any material that contains software viruses or any other computer, files or programs designed to interrupt, destroy or limit the functionality of any software or hardware or telecommunications equipment;

Collect or store personal data about other individuals;

Attempt to submit more than one vote per survey or do any other act that may affect the validity of any result obtained through the Platforms; and

Upload any User Content that is, in the sole judgement of Milieu, objectionable, or which may expose Milieu to liability of any type.







7. Termination



If you no longer wish to be a Member, please contact Milieu through any of the Platforms or at wecare@mili.eu. Milieu will then cease to contact you, subject to a 90-day administration period. You therefore acknowledge and agree that if you terminate your membership, you may receive emails from Milieu for a period of 90 days thereafter. In terminating your membership, any accrued Credit will be forfeited.

You agree that Milieu, in its sole discretion, may cancel or suspend your Panel Membership Profile and Milieu Account, prevent or restrict your use of the Platforms, or remove or discard any User Content, at any time for any reason, for which you or any third-party will have no recourse against Milieu.

Milieu reserves the right to terminate any of the Platforms for any reason at any time. In such a case and unless specified otherwise, any Credit accrued in any Milieu Accounts may not be redeemable by any Member. Milieu will endeavour to communicate to all Members the termination period. However, Milieu will not be liable for failure to notify any Member regardless of the reason.





8. Disclaimer of Warranties



You expressly agree that your use of the Platforms is at your sole risk. All Platforms and content on the Platforms are provided on an “as is” and “as available” basis. Milieu does not represent or warrant that the information accessible via the Platforms is accurate, complete, or current. You hereby release Milieu, its subsidiaries, affiliates and third-party providers from all liability regarding the redemption and use of any rewards, including any rewards that, after receipt, may be lost, stolen or destroyed.

Milieu disclaims all warranties, whether express or implied, including but not limited to any implied warranties of merchantability, of fitness for a particular purpose, of results, and of accuracy or completeness or privacy or security of information.

Milieu further disclaims any warranties of uninterrupted use, operation, or availability of the services or any content, or that any submission or transaction request you attempt using the Platforms will be successful, uncorrupted, or completed within a reasonable amount of time.






9. Indemnity



You hereby agree to indemnify and hold harmless Milieu, its subsidiaries, affiliates and agents, and each of its respective directors, officers and employees from and against any and all liability, damages, losses, claims (including but not limited to reasonable legal fees) resulting in any way from your use of the Platforms or resulting from any breach of these Terms, whether such breach is carried out by you or by any other person through your Milieu Account.







10. Third-Party Content



The Platforms may contain links or references to information, content and services provided by third parties (collectively, "Third-Party Content"). Milieu does not have any control over Third-Party Content and is not responsible nor liable for the accuracy and completeness of Third-Party Content, or any changes or updates to such content. Milieu is not responsible for webcasting or any other form of transmission received from any Third-Party Content. You use any Third-Party Content therein at your own risk and the inclusion of any Third-Party Content does not imply endorsement by Milieu of the content or any association with their operators.





11. Intellectual Property



The Platforms and all information and content contained on and within the Platforms, including but not limited to text, graphics, audio, video, photographs, software, inventions, surveys, logos or other materials (“Materials”) are the intellectual property of, or are authorised for use by, Milieu and its licensors, business partners and affiliates, including all trademarks, service marks, copyrights, patents, database rights and trade secrets contained therein. The compilation, organisation and display of the content as well as all software and inventions used on and in connection with the Platforms are the exclusive property of Milieu and its affiliates.

No Materials, or any part thereof, may be reproduced in any form or by any means, except as expressly permitted in these Terms. You agree not to modify, copy, reproduce, create derivative works, republish, display, upload, post, transmit, distribute or use in any way content available on the Platforms without the prior written consent of Milieu. You shall not exploit the Platforms in any unauthorised way whatsoever, including but not limited to burdening network capacity.

As long as you comply with these Terms, Milieu grants you a limited, revocable, non-transferable, and non-exclusive licence to use the Platforms, solely for your personal, non-commercial purposes. Unless explicitly stated in these Terms, nothing in these Terms will be construed as conferring any licence to intellectual property rights. This licence is revocable at any time. Any use of the Materials other than as specifically authorised by these Terms, without the prior written permission of Milieu, is strictly prohibited and will terminate the licence granted in this section.





12. General



All notices given by Milieu to Members will be sent through the Platforms or sent to Members’ designated email addresses as provided during the Milieu Registration Process.

These Terms (including our Privacy Policy) constitute the entire agreement between you and Milieu and supersedes any prior agreements, arrangements, statements and understandings between you and Milieu.

Milieu reserves the right to take legal action against you to recover any losses, damage, liabilities, costs or expenses that we suffer or incur as a result of your breach of these Terms and to enforce any right or remedy that we have at law. Milieu’s failure to act with respect to a particular breach does not constitute a general waiver of Milieu’s right to act with respect to subsequent or similar breaches.

A person who is not a party to these Terms shall have no right under these Terms. For the avoidance of doubt, any legislation in any relevant jurisdiction giving rights to third parties is hereby excluded.

Any provision of these Terms that is found to be invalid, unlawful, or unenforceable by applicable law will be severed from these Terms, and the remaining provisions of these Terms will continue to be in full force and effect.

These Terms shall be governed by the laws of Singapore and you agree to submit to the non-exclusive jurisdiction of the Singapore courts.







13. Languages


These Terms have been drafted in the English language. In the event of any inconsistency between the English version of these Terms and any of its translations, the English version shall prevail.